Privacy Policy

1. Introduction

Welcome to Nivasy. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our society management platform and related services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number, address)
• Society/apartment details (flat number, wing, building)
• Payment information (processed securely through payment gateways)
• Identity verification documents (as required)
• Profile information and preferences

Usage Information

• Device information (IP address, browser type, operating system)
• Usage patterns and interaction with our services
• Location data (with your permission)
• Cookies and similar tracking technologies

Society Management Data

• Visitor information and logs
• Maintenance payment records
• Complaint and service requests
• Community announcements and communications
• Access logs and security records

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our society management services
• Communication: To send important notifications, updates, and announcements
• Security: To monitor visitor access, maintain security logs, and ensure community safety
• Payment Processing: To process maintenance payments and other financial transactions
• Customer Support: To respond to inquiries and provide technical assistance
• Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following situations:

• Within Your Society: With society management committee members and authorized personnel
• Service Providers: With trusted third-party vendors who assist in providing our services (payment processors, cloud hosting, analytics)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure cloud infrastructure (Firebase/Google Cloud)
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Data Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent at any time (where applicable)

To exercise these rights, please contact us at hello@nivasy.in

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Society management records may be retained for extended periods for legal, tax, and regulatory compliance purposes.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: